Partner program playbook

Context

FIS Capital Markets, 2021 to 2024.

My role

Built the partner strategy and the playbook.

The problem

FIS had many partnerships and no consistent metrics on revenue, client impact, or service delivery.

What I did

• Partner strategy
• Review of the full partnership portfolio
• Operating playbook, rolled out across solution teams

What I took from it

An effective partner program mirrors the business strategy, for technology and services partners alike. Consistent governance of selection, intake, and operations improves outcomes.